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PRIVACY POLICY

Effective Date: January 2026

This Privacy Policy describes how Chalian International E-Marketplace Sdn. Bhd. (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit or use dramaflow.com.my.

Our Website mainly offers home essentials, kitchen appliances and digital accessories, and this Privacy Policy applies to the collection and use of personal information related to these products and services. By using this Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Information You Provide Directly

When you place an order, contact us, or use certain features of the Website, we may collect:

- full name

- email address

- phone number

- billing address

- shipping address

- payment-related information

- any information submitted through forms or support

b. Automatically Collected Information

When you access the Website, we may automatically collect:

- IP address

- browser type

- device information

- operating system

- pages visited

- access time

- referral source

- cookies and tracking technologies

2. How We Use Your Information

We may use your information to process orders, provide support, communicate with you, improve services, prevent fraud, comply with legal obligations, and send marketing communications where permitted.

3. Payment Information

Payments may be processed by third-party payment providers. We do not store full card details unless required and securely protected. Please review third-party provider policies.

4. Sharing of Information

We may share your information with payment processors, logistics providers, IT services, customer support tools, and authorities if required by law. We do not sell personal data.

5. Cookies

We use cookies to improve functionality and user experience. You can manage cookies via browser settings.

6. Data Retention

We retain personal data only as long as necessary for business, legal, and operational purposes.

7. Data Security

We implement reasonable security measures, but no system is completely secure.

8. Your Rights

You may have rights to access, correct, delete, or restrict use of your data, depending on applicable laws.

9. Third-Party Websites

We are not responsible for third-party site privacy practices.

10. Children’s Privacy

Our Website is not intended for children under applicable legal age.

11. Changes

We may update this Privacy Policy and post revisions on this page.

12. Contact Information

Chalian International E-Marketplace Sdn. Bhd.

Registration No.: 202501031062 (1632474-M)

Website: dramaflow.com.my

Email: info@dramaflow.com.my

Phone: +60 11-6172 2926 (Malaysia)

Address:

No. 01-30, Jalan Austin Perdana 2/23

Taman Austin Perdana

81100 Johor Bahru

Johor

Malaysia