Terms of Service

Effective Date: 1 January 2025

Last Updated: 1 January 2026

Welcome to dramaflow.com.my (“Website”), owned and operated by Chalian International E-Marketplace Sdn. Bhd. (Company Registration No.: 202501031062(1632474-M)), a company duly incorporated in Malaysia with its registered address at:

11-5, Megan Avenue 1, Block E,

Jalan Mayang Sari,

50450 Kuala Lumpur,

Malaysia

By accessing or using this Website, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please discontinue use of the Website immediately.

1. Eligibility

By using this Website, you confirm that you are at least 18 years old or have obtained permission and supervision from a parent or legal guardian.

2. About Our Services

This Website offers a variety of consumer products, including but not limited to home essentials, kitchen appliances, fashion items, lifestyle products, beauty products, and digital accessories for online purchase.

Through this Website, customers may browse, select, and purchase products offered by Chalian International E-Marketplace Sdn. Bhd. Products purchased through this Website are intended for personal and non-commercial use only unless otherwise expressly agreed by the Company.

We reserve the right to modify, suspend, or discontinue any part of the Website or its services at any time without prior notice.

3. Product Information

We make reasonable efforts to ensure that product deions, images, pricing, and availability are accurate. Inventory availability displayed on the Website may occasionally be delayed, unavailable, or inaccurate due to system updates, synchronization delays, or high order volumes.

However, we do not guarantee that all information on the Website is complete, current, accurate, or error-free at all times.

Colors and appearance of products may vary depending on device display settings. Product images are for reference purposes only.

4. Orders

All orders placed through this Website are subject to acceptance by us. We reserve the right to refuse, reject, cancel, or limit any order at our sole discretion, including but not limited to cases involving:

(a) inaccurate pricing or product information;

(b) suspected fraud or unauthorized transactions;

(d) violations of these Terms; or

(e) prohibited or restricted products under applicable laws.

After an order is placed, you may receive an order confirmation email. Such confirmation does not constitute final acceptance of your order.

Orders may only be cancelled prior to shipment confirmation.

5. Pricing and Payment

All prices displayed on the Website are shown in Malaysian Ringgit (MYR), unless otherwise stated.

We reserve the right to modify prices at any time without prior notice.

You agree to provide current, complete, and accurate billing and payment information for all purchases. By submitting payment information, you represent and warrant that you are authorized to use the selected payment method.

Applicable taxes, import duties, customs charges, or other governmental fees may apply depending on the destination country and applicable laws.

6. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy available on the Website. We currently ship to selected countries and regions only.

Delivery times are estimates only and are not guaranteed. We shall not be responsible for delays caused by customs clearance, logistics disruptions, transportation delays, natural disasters, pandemics, strikes, government actions, force majeure events, or incorrect delivery information provided by customers.

Risk of loss and title for products pass to the customer upon successful delivery.

7. Returns and Refunds

Returns and refunds are governed by our Refund Policy available on the Website.

https://dramaflow.com.my/refund-and-shipping-policy

Refund requests for eligible products must be submitted within the applicable return period stated in the Refund Policy. Approved refunds will generally be processed within 7–14 business days through the original payment method.

Certain items may not be eligible for return or refund, including clearance items, customized products, or products damaged due to customer misuse.

8. User Accounts

If you create an account on this Website, you are responsible for maintaining the confidentiality of your account credentials and restricting access to your account.

You agree to accept responsibility for all activities conducted under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or involve suspicious or fraudulent activities.

9. User Conduct

You agree not to use the Website:

(a) for any unlawful purpose;

(b) to violate any applicable laws or regulations;

(d) to upload malicious code, viruses, or harmful content;

(e) to interfere with the security or operation of the Website; or

(f) to engage in fraudulent or abusive activities.

We reserve the right to investigate suspicious transactions and prevent fraudulent activities.

10. Intellectual Property

All content on this Website, including but not limited to text, graphics, images, logos, product content, icons, software, website design, and layout, is owned by or licensed to Chalian International E-Marketplace Sdn. Bhd. and is protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, republish, transmit, display, or exploit any content from this Website without prior written consent.

11. Disclaimer of Warranties

This Website and all products and services provided through it are offered on an “as is” and “as available” basis, unless otherwise required by applicable law.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

To the fullest extent permitted by law, Chalian International E-Marketplace Sdn. Bhd. shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from or related to the use of the Website or purchases made through the Website.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the relevant order.

13. Third-Party Links

This Website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of such third parties.

14. Privacy and Data Protection

Your use of this Website is also subject to our Privacy Policy.

We process personal data in accordance with applicable data protection laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA).

By using this Website, you consent to receive electronic communications, including notices, invoices, and updates from us.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute arising out of or relating to these Terms or the use of the Website shall be submitted to the jurisdiction of the courts of Malaysia.

16. Serviceability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

17. Changes to These Terms

We reserve the right to modify or update these Terms at any time. Any changes become effective immediately upon posting on the Website.

Your continued use of the Website following such changes constitutes acceptance of the revised Terms.

18. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Chalian International E-Marketplace Sdn. Bhd.

Address:

11-5, Megan Avenue 1, Block E,

Jalan Mayang Sari,

50450 Kuala Lumpur,

Malaysia

Email: support@dramaflow.com.my

Phone: +60 11-6172 2926

Website: https://dramaflow.com.my